At Sendigram, We believe that any email, SMS, or other solicitation must be legitimate and expected by their recipients. We are actively promoting this principle and participate in industry associations that share these views, such as the Certified Sender Alliance (CSA) and Signal Spam.

Accordingly, We expect our customers to follow a few basic but mandatory rules when using the Services. You must read and accept these rules before creating an Account and using the Services. In any event, these rules apply as soon as You create an Account and/or start using our product and Services, and they shall remain binding throughout our entire business relationship. They form an integral part of the Terms and apply to all Sendigram users.

Because portions of our Services are shared among multiple users—such as IP addresses and domains for email sending, or phone numbers for SMS sending—We must ensure that no user’s behavior or use of the Services negatively impacts others. To prevent incidents on our shared infrastructure and maintain a high quality of Services for all users (regardless of whether they use a dedicated IP address), We must impose certain restrictions on the usage of our software and Services.

Consequently, non-compliance with this Acceptable Use & Anti-Spam Policy (the “Policy”) may result in the immediate suspension or restriction of your entire Account or of specific Services, in order to protect our reputation and the global efficiency of our Services, in accordance with the suspension process described in the Terms.

This Policy is and will be treated as part of our Terms. Capitalized terms used and not otherwise defined in this Policy have the meanings given to them in our Terms.

This Policy applies to all users of the Services. Its purpose is to ensure that all email campaigns sent through the Services comply with applicable laws, industry best practices, and the principles of responsible email marketing.

By using Sendigram, You agree to comply with this Policy and with all applicable anti-spam and data protection laws and regulations, including, but not limited to, the General Data Protection Regulation (GDPR) and the CAN-SPAM Act.

You may collect and store recipient email addresses using the following approved methods:

All contacts must have provided valid, verifiable consent to receive communications from you. Sendigram strongly encourages double opt-in confirmation to reduce accidental or fraudulent subscriptions. If consent was collected offline (for example, on paper forms), you must retain written proof of each contact’s consent.

You are responsible—at your own cost—for obtaining consent, maintaining records of consent, and handling any claims or legal issues raised by recipients or authorities arising from your sending practices. Sendigram may request proof of consent during an Account review; failure to provide such proof may be treated as a Policy violation.

Illegal or non-compliant address lists include, but are not limited to:

The following actions are strictly prohibited when using the Services:

Prohibited content categories. The following types of content are strictly prohibited from being sent via the Services:

Regulated or sensitive industries and content. The following industries and content are regulated or sensitive, and You must pass through a vetting process via our support team before You begin sending such content via the Services:

In these cases, please contact support@sendigram.com to request authorization before sending such content.

Every commercial message sent through Sendigram must include:

Sendigram actively monitors sending behavior and message performance—including bounce rates, spam complaint rates, and unsubscribe rates—to protect deliverability and recipient safety. Monitoring includes email address validation, processing recipient complaints, and content and activity moderation.

Accounts that demonstrate poor sending metrics exceeding industry-standard thresholds may be reviewed and issued a warning that includes remedial steps. If the Account is not remediated or Sendigram determines the Account violates the Policy, Sendigram may take actions including, but not limited to:

This Policy is governed by applicable international and local laws and regulations, including, but not limited to, the GDPR (European Union), the CAN-SPAM Act (United States), and other relevant anti-spam and data protection laws and regulations in jurisdictions where Sendigram and its users operate. Compliance with local law remains your sole responsibility.

8.1 User responsibility. When You use Sendigram to send bulk or marketing emails, You are solely responsible for ensuring that your campaigns comply with all applicable anti-spam, privacy, and marketing laws, including, but not limited to:

8.2 Obligations. In accordance with Section 2, You must:

8.3 Australian users. If You use Sendigram to send to or from Australia, You must comply with the Spam Act 2003 and the Privacy Act 1988, including the Australian Privacy Principles (APPs). Violations may result in suspension or termination of your Account and may expose You to penalties under Australian law.

8.4 Liability disclaimer. Sendigram provides tools to assist with compliance but does not guarantee legal compliance or message deliverability. You agree that Sendigram is not responsible or liable for:

Sendigram may amend or update this Policy from time to time to reflect legal or operational changes. Updated policies will be posted on the Sendigram website. Where required by law or in case of significant updates, Sendigram will notify You by email or via the Services dashboard.

If You have questions about this Policy or wish to report suspected abuse, please contact Us at support@sendigram.com.

This Acceptable Use & Anti-Spam Policy was last updated on: 01/08/2026