- Subscription forms provided by Sendigram for integration into your websites or landing pages
- Importing contacts from your own legally obtained databases
- Manual addition of contacts
- Purchased or brokered lists
- Addresses scraped from directories or the web
- Lists assembled by data collection services
- Addresses copied from business cards or paper sign-ups without written consent
- Addresses collected during cold phone calls where consent to email was not explicitly obtained
- Sending unsolicited bulk emails (spam) or any mass or targeted commercial messaging sent to recipients without verifiable consent
- Using purchased, rented, harvested, or otherwise third-party email lists where recipients have not given consent to that sender
- Sending content that is unlawful, malicious, deceptive, fraudulent, or defamatory, or otherwise violates applicable laws, industry restrictions, or the Sendigram Terms of Use
- Sending content that contains malware, phishing attempts, or other code intended to compromise recipients’ systems
- Misrepresenting or concealing the sender’s identity or the sender’s email address
- Pornography or sexually explicit material
- Escort or dating services
- Terrorism or violent content that promotes harm
- Illegal drugs or goods
- Gambling
- Dietary supplements, prescription drugs, or offers to sell medication online
- Pyramid or quick profit schemes
- Unsolicited trading/advice related to securities, Forex, or similar financial investments
- Payday loans, short-term cash advances, or other high-risk lending
- Products explicitly marketed for enhancing male sexual performance
- A valid, functioning, and easily visible unsubscribe link that allows recipients to opt out
- A true and accurate subject line and header that reflect the message content and are not misleading
- Accurate sender information that clearly identifies the sender and includes the sender’s full legal entity name and a physical postal address or another contact method permitted by law
- Suspend or terminate the offending account immediately
- Delete contact databases associated with the violation
- Report the violation to relevant regulatory authorities
- Enforce any additional measures permitted by applicable laws in relevant jurisdictions
- The Spam Act 2003 (Australia)
- The CAN-SPAM Act (United States)
- The GDPR (European Union)
- The UK Data Protection Act 2018
- The California Consumer Privacy Act (CCPA) (United States)
- Lei Geral de Proteção de Dados (LGPD) (Brazil)
- Obtain valid, verifiable consent from all recipients before sending marketing or promotional emails
- Include accurate sender identification and a clear, functioning unsubscribe option in every campaign
- Retain proof of consent and promptly honor unsubscribe requests
- Spam complaints, blacklisting, or delivery issues resulting from your sending practices
- Regulatory fines, penalties, or claims brought against you arising from your misuse of the Service or failure to comply with applicable laws
Anti-Spam Policy
1. Purpose and scope
This Anti-Spam Policy (the “Policy”) applies to all users of the Sendigram email marketing platform (the
“Service”). Its purpose is to ensure that all email campaigns sent through the Service comply with
applicable laws, industry best practices, and the principles of responsible email marketing.
By using Sendigram, you agree to comply with this Policy and with all applicable anti-spam and data
protection laws and regulations, including, but not limited to, the General Data Protection Regulation
(GDPR) and the CAN-SPAM Act.
2. Collection, use of contact information, and sender responsibilities
You may collect and store recipient email addresses using the following approved
methods:
All contacts must have provided valid, verifiable consent to receive communications from you.
Sendigram
strongly encourages double opt-in confirmation to reduce accidental or fraudulent subscriptions. If
consent was collected offline (for example, on paper forms), you must retain written proof of each
contact’s consent.
You are responsible—at your own cost—for obtaining consent, maintaining records
of consent, and handling
any claims or legal issues from recipients or authorities that arise from your sending practices.
Sendigram may request proof of consent during an account review; failure to provide proof may be
treated
as a Policy violation.
Illegal or non-compliant address lists include, but are not limited to:
3. Prohibited sending practices and content
The following actions are strictly prohibited when using the Service:
Prohibited content categories. The following types of content are not allowed to be sent via the
Service:
4. Required message elements and sender identification
Every commercial message sent through Sendigram must include:
5. Monitoring and enforcement
Sendigram actively monitors sending behavior and message performance—including bounce rates, spam
complaint rates, and unsubscribe rates—to protect deliverability and recipient safety. Monitoring
includes email address validation, processing recipient complaints, and content and activity
moderation.
Accounts that demonstrate poor sending metrics, exceeding industry-standard thresholds, may be
reviewed
and issued a warning that includes remedial steps. If the account does not remediate or Sendigram
determines the account violates the Policy, Sendigram may take actions including, but not limited
to:
6. Applicable law and jurisdiction
This Policy is governed by applicable international and local laws and regulations, including, but
not
limited to, the GDPR (European Union), the CAN-SPAM Act (United States), and other relevant
anti-spam
and data protection laws and regulations in jurisdictions where Sendigram and its users operate.
Compliance with local law remains the responsibility of the sender.
6A. Additional obligations for marketing and bulk email use
6A.1 User responsibility. When you use Sendigram to send bulk or marketing emails, you
are
solely responsible for ensuring that your campaigns comply with all applicable anti-spam,
privacy,
and marketing laws, including, but not limited to:
6A.2 Obligations. In accordance with Section 2, you must:
6A.3 Australian users.
If you use Sendigram to send to or from Australia, you must comply with the Spam Act 2003 and the
Privacy Act 1988, including the Australian Privacy Principles (APPs). Violations may result in
suspension or termination of your account and may expose you to penalties under Australian law.
6A.4 Liability disclaimer.
Sendigram provides tools to assist with compliance but does not guarantee legal compliance or
message deliverability. You agree that Sendigram is not responsible or liable for:
7. Changes to this Policy
Sendigram may amend or update this Policy from time to time to reflect legal or operational changes.
Updated policies will be posted on the Sendigram website. Where required by law or in case of
significant updates, Sendigram will notify you by email or via the Service dashboard.
8. Contact information
If you have questions about this Policy or wish to report suspected abuse, please contact us at support@sendigram.com.