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Understanding contact limits and subscription packages

Your ability to send campaigns in Sendigram depends on two key factors:

  1. The subscription package you are on.
  2. The contact limit included in that package.

Knowing how these work together helps you choose the right plan and avoid interruptions.

1. What Are Contact Limits?

  • A contact limit is the maximum number of unique subscribers you can store in your account.
  • Each email address counts as one contact, regardless of how many lists it belongs to.

Example: If one subscriber is in three lists, they only count once toward your limit.

2. Subscription Packages Overview

Sendigram offers different subscription packages to suit your needs:

  • Free plan:
    • Limited contact storage (e.g., up to 500).
    • Limited monthly sends (e.g., 1,000 emails).
    • Basic features only.
  • Paid plans (Starter, Pro, Business):
    • Higher or unlimited contact limits.
    • More monthly email sends.
    • Access to automation, segmentation, A/B testing, and advanced analytics.
    • Priority support on higher tiers.
  • Email packages (add-ons):
    • One-time purchase of extra email sends.
    • Useful if you exceed your monthly limit.

3. What Happens If You Reach Your Contact Limit?

  • You will not be able to add new contacts until you upgrade or clean your lists.
  • Import attempts above the limit will fail.
  • Campaigns can still be sent to existing contacts.

4. How to Manage Contact Limits

  • Delete inactive or unsubscribed contacts regularly.
  • Merge duplicate contacts across lists.
  • Use segments instead of multiple lists for better organization.
  • Upgrade your plan if your audience is consistently growing.

5. Checking Your Usage

  • Go to Plans and pricing.
  • Review your remaining quota.
  • See when you are approaching your limit.
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