User roles & statuses

In Sendigram, accounts can have two types of user roles. Roles define what actions each person can take inside the platform. This ensures that team members have the right level of access for their responsibilities while keeping your account secure.

1. User Roles Overview

• Admin: Full control over the account, including billing, domains, and user management.
• Regular User: Limited access, focusing on campaign creation and contact management.

2. Admin Role

Admins have the highest level of permissions. Only admins can assign or change roles for other users.

Also, they can do by default:

• Manage billing & subscriptions (upgrade, downgrade, view invoices).
• Add, edit, or delete sending domains.
• Configure dedicated IPs and authentication settings.
• Invite or remove team members.
• Access all campaigns, reports, contacts, and settings.

3. Regular User Role

Regular users have permissions to manage daily marketing activities but with restrictions. By default they can:

• Create and send campaigns.
• Build and edit templates.
• View campaign reports and analytics.

However, they cannot:

• Access billing or payment settings.
• Add/remove domains or IPs.
• Edit contacts.
• Manage other users or change roles.

Admins can grant them all these permissions—but it has to be done manually.

4. Role Management

• Admins can manage roles in Account Settings → Users.
• Each new user must be invited by an Admin and assigned a role.
• Roles can be updated or revoked at any time.