Refunds

At Sendigram, we do everything for you to be satisfied with your plan or package. However, if you decide to request a refund, it's important to understand the conditions under which refunds are available.

1. General Refund Policy

• Refund requests must be submitted to Sendigram Support within 30 calendar days of the initial Subscription payment or renewal.
• Refund eligibility is determined based on email usage at the time We receive Your request.
• Billing errors, duplicate payments, and suspected unauthorized transactions will be reviewed separately by Sendigram Support.
• These rules do not limit any refund rights available to You under applicable law.

2. Subscription Refunds

The following rules apply to both monthly and annual Subscriptions:

• Full refund: available if no more than 10% of the email quota associated with the payment has been used.
• 50% refund: available if more than 10% but less than 50% of the corresponding email quota has been used.
• No refund: if 50% or more of the corresponding email quota has been used.
• No refund: if more than 30 calendar days have passed since the payment or renewal date.

Cancelling a Subscription does not automatically create a refund request. If You cancel without requesting and receiving a refund, You will retain access to the applicable Services until the end of the paid billing period, subject to Your remaining usage limits.

3. Email Quotas and AI Credit Packages

• Unused monthly email quotas expire at the end of each monthly allowance period and do not carry over to the following period.
• Purchased AI Credit packages are non-refundable. However, purchased AI Credits do not expire solely due to the passage of time and remain available in Your Account until used, subject to the Terms of Use.
• AI Credits are deducted only after an AI operation is successfully completed. Once an operation has been completed successfully, the applicable credits are charged even if You decide not to use the generated result. Credits are not charged for operations that fail to complete.

4. Promotions and Coupons

• Payments made using a discount or coupon are subject to the same refund rules. Any approved refund will be calculated based on the amount actually paid after the discount was applied.
• Coupons and promotional discounts have no cash value and cannot be refunded, exchanged, extended, or reissued after they expire, unless otherwise stated in the applicable promotion terms.

5. Chargebacks and Payment Disputes

If a chargeback or payment dispute is opened, Sendigram may temporarily suspend the Account while the payment is investigated. AI Credits received as part of the disputed purchase may be deducted from the Account balance.

If a chargeback or fraudulent transaction is confirmed or remains unresolved, Sendigram may:

• permanently terminate the Account;
• cancel remaining email quotas and AI Credits;
• restrict future purchases;
• delete Account data within 15 business days, subject to applicable law and Sendigram’s data-retention obligations.

The status and outcome of a disputed payment may be determined by the applicable payment processor, card network, or financial institution. If You believe a payment was charged incorrectly, please contact Sendigram Support before initiating a chargeback so that We can investigate the issue.

6. How to Request a Refund

1. Go to Help → Contact Support in your account.
2. Select Billing & Refunds as the issue type.
3. Provide details:
   • Payment date.
   • Amount charged.
   • Reason for refund request.

A support agent will review your request and inform you of the outcome.

7. Processing Time

• Approved refunds are typically processed within 5–10 business days.
• The refund will be returned to the original payment method.